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Privacy Policy

ONE CHILLA Privacy Policy

In case of any discrepancies or ambiguities between the content of this document in Traditional Chinese and English versions, the Traditional Chinese version shall prevail.
ChuxinAn CO., LTD. (hereinafter referred to as "we," "us," or "our") respects your privacy concerns and values our relationship with you.

When you visit a store (hereinafter referred to as the "Store") established by us and authorized by our SaaS service provider, SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect, process, and utilize personal information about you (including your employees and/or representatives, personnel who act on your behalf). If you access or make purchases on the Store, we may also collect, process, and utilize your personal information. We are fully aware of the importance of personal data to you and are committed to ensuring the integrity and security of the Store. This privacy policy describes the types of personal information we collect about you, how we use this information, who we share it with, and the choices available to you regarding our use of this information.

This privacy policy will explain your understanding of the following:

What we collect

Information you provide
How we use personal data
How we use cookies and similar tracking technologies
How we process, share, transfer, and disclose personal data
Your rights and choices
How we protect personal data
How to update this privacy policy
How to contact us

What we collect

We may obtain personal information about you from various sources. When you interact with our store or access and/or use our social media/social networking pages (or their associated stores or corresponding applications, such as Facebook, Instagram), we may collect this information. Our products are sold in many department stores or other types of physical stores, and if you are a member of our store, relevant records may also be collected when you make purchases at physical stores. When you visit this store or our social media/social networking pages (or their associated stores or corresponding applications), we may also collect certain information about your device or usage through automated means or by using cookies, web server logs, and web beacons.

Categories of information you provide

The personal data categories that the store may collect about you may include the following categories: 1. Identifiers - (1) identifying individuals (such as members' names, addresses, telephone numbers, email addresses, etc.); (2) identifying financial individuals (such as credit card or financial institution account information); (3) identifiers in government data (such as national identification numbers, unified certificate numbers, tax identification numbers, passport numbers, etc.). 2. Personal characteristics - personal descriptions (such as gender, date of birth, size, etc.). 3. Socioeconomic situation - (1) residence and facilities (such as residential addresses, etc.); (2) property (such as ownership or other rights to movable property, etc.); (3) immigration status (passport, work permit documents, residence certification documents, etc.); (4) lifestyle (such as types of consumer goods used and details of services, etc.); (5) membership in charitable organizations or other groups (such as records of participation in foundations, clubs, or other volunteer organizations).

Information you provide

You can choose to provide personal information to us in various ways, such as when you register on our store, make purchases on our store, or through our social media (or their associated stores or corresponding extensions). The types of personal information you may provide to us (where applicable) include:

Contact information (such as name, postal address, email address, mobile or other phone numbers, mobile service provider);

Age and date of birth;

Gender, preferred language;

Race, gender, preferred language;

Usernames and passwords;

Payment information (such as your payment card number, expiration date, shipping address, and billing address);

Purchase history records;

Product preferences and communication channel preferences;

Content you provide (such as photos, videos, comments, articles, survey responses, and reviews);

Information provided to us when you visit our social media pages (such as your name, profile picture, likes, location, friend list, and other information described on the social media network or application registration page, or detailed location information when using our mobile application);

Device identifiers, such as information about the device, such as MAC address, IP address, or other online identifiers.

You voluntarily provide us with your personal information, but if you do not provide your personal information, you may not be able to access certain services and promotional activities.

Why we collect your personal information

The specific purposes for which the store collects personal information are to provide you with goods or services, including but not limited to: (1) consumer and customer management and service; (2) consumer protection; (3) online shopping and other e-commerce services; (4) verifying your personal identity (such as to protect you from fraud and other criminal activities); (5) resolving various types of disputes (including but not limited to consumer disputes, intellectual property disputes, etc.); (6) enhancing secure transaction behavior; (7) debt collection; (8) notifying you of business opportunities, products, services, and updates; (9) detecting and protecting you and the store from errors, fraud, or other criminal activities, and monitoring compliance risks; (10) investigating potential illegal activities related to personal safety, property security, and defaults; (11) fulfilling terms and conditions and return/exchange policies; (12) complying with legal obligations; and (13) other purposes for which you have given consent at the time of collection.

How we use personal data

We may use the information you provide for the following purposes:

Sending you promotional content or other communications;

Providing you with requested information and services;

Contacting you to follow up or confirm your orders, appointments, returns, or refunds, and sending you other non-marketing communications related to the products and services we provide to you;

Processing your payment and/or transactions;

Creating and managing your account, including accessing your purchase history records;

Responding to your inquiries;

Customizing advertisements in our store, social media stores, and other platforms to match your interests and history;

Communicating with you and managing your participation in special events, contests, giveaways, activities (if any), surveys, and other offers;

Operating and communicating with you through our social networks or [mobile applications];

Operating, evaluating, and improving our business (including developing new products and services, enhancing and improving our products and services, managing our communications, analyzing our products, conducting market research, data analysis, and customer relationship management programs, and performing accounting, auditing, and other internal functions);

Complying with applicable legal requirements, relevant industry standards, and our policies;

To avoid duplication and ensure the accuracy of your information, please regularly perform data cleansing internally or through our service providers by linking or merging our records.

We may also use this information in other ways, and we will provide specific notices when collecting the information.

If you provide us with your personal data, we intend to use it for direct marketing purposes to provide or promote the availability of our products and/or services. However, we will confirm that you do not object to receiving such marketing messages when we first send you a marketing message. If you do not wish to receive them, you can indicate your preference when first receiving the marketing message or opt out of receiving further marketing messages at any time.

If you provide us with the relevant information and explicitly consent to such use, we may use the various types of personal data described in the "Information You Provide" section above for direct marketing purposes.

Direct marketing communications may be sent to you through various channels, including telephone, postal mail, email, SMS, mobile applications, web applications, social media stores, and other communication methods. If we have obtained your consent, the personal data you provided in the form or when subscribing to the above will be used for such marketing purposes. Our handling of any data transfer issues described in this paragraph will be consistent with the provisions of this Privacy Policy.

If you do not wish us to use your personal data for direct marketing, you may choose to opt out of our direct marketing at any time by following the procedures outlined in the section "Your Rights and Choices" below. If necessary, we must cease using your personal data for direct marketing purposes without charging you any fees.

We will only use the personal data you provide for direct marketing in accordance with the Personal Data Protection Act of the Republic of China (Taiwan). Our direct marketing content may take various forms, including but not limited to marketing mail, email, and SMS, as detailed in the following subsections.

How We Use Cookies and Similar Tracking Technologies

1.What are Cookies?

Cookies are small files stored by the shop server on your computer, mobile phone, or any other smart terminal device when you log in to or browse the shop content. They typically contain identifiers, the shop's name, and some numerical and character data. When you revisit the shop, the shop can identify your browser through cookies. Cookies may store user preferences and other information.

2.How We Use Cookies

When you use our shop, we may collect device model, operating system, device identifier, and login IP address information of the data subject through cookies or similar technologies. We may also cache browsing and click information of the data subject to view their online environment. Cookies allow us to identify your identity when accessing the shop, continuously optimize the user-friendliness of the shop, and adjust the shop based on your needs. You can also change your browser settings to refuse cookies on our shop, but this may affect your use of certain functions in the shop.

In the shop we establish on SHOPLINE, with the help of cookies and other similar technologies, we can identify whether you are an existing user or member without the need to log in and authenticate on each page.

3.How to Manage Cookies

You can manage or delete certain types of tracking technologies according to your preferences. Many browsers have a "Do Not Track" feature that sends a "Do Not Track" request to the shop.

In addition to the controls we provide, you can also choose to enable or disable cookies in your internet browser. Most internet browsers allow you to choose whether to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies but you can change this setting. For more information, refer to the "Help" menu in your internet browser or the documentation of your device.

The following links provide instructions on how to control cookies in all major browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

Internet Explorer: https://support.microsoft.com/en-us/help/260971/description-of-cookies

Safari (Desktop): https://support.apple.com/kb/PH5042?locale=en_US

Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies

Facebook: https://www.facebook.com/privacy/policies/cookies/

If you use any other browser, please refer to the documentation provided by the browser.

In the shop, you can delete existing tracking technologies by clearing the cache.

When you browse web pages without logging in, we collect cookies necessary to implement browsing functionality in order to provide relevant services.

Please note that if you refuse to use or delete existing tracking technologies, you will need to personally change user settings each time you visit, and we may not be able to provide you with a high-quality user experience, and certain functions may not work properly.

How we handle, utilize, share, transfer, and disclose personal data:

(1) Handling and Utilization

Certain functionalities of the store may be provided by our third-party partners, and we may engage these partners (including technical service providers) to process certain personal data. For example, when you use the automatic payment feature, we may request a third-party payment company to process your credit card information for charging relevant service fees as per your instructions. When making payments through SHOPLINE, we may request third-party service providers to process personal data of both you and your customers. These service providers can facilitate "understanding your customers," transaction monitoring, and risk management. [Note: Add any other suppliers with whom you share this information, such as sales channels, payment gateways, shipping, and fulfillment applications.] We will sign confidentiality agreements with third-party service providers to manage the purposes of data processing, processing periods, and responsibilities of both parties. We will require our partners to process data in accordance with our requests and this privacy policy. If you disagree with the collection of personal data necessary for providing related services by our partners, you or your customers may not be able to use the relevant services.

(2) Sharing

We do not share personal data with any third parties unless one or more of the following circumstances exist:

At your request, or with your explicit authorization or consent.

Related to fulfilling our obligations under applicable laws and regulations.

Directly related to national security or defense security.

Directly related to public safety, public health, and significant public interests.

Directly related to criminal investigation, prosecution, trial, and execution.

Necessary for the protection of your or any other person's life, property, or other significant legitimate rights, but it is difficult to obtain the consent of that person.

The involved personal data is publicly disclosed by you.

The involved personal data is collected from lawful and publicly disclosed information.

Sharing with SHOPLINE and its affiliates: In order to provide you with SHOPLINE products and services, present recommendations that you may be interested in, resolve account issues, and protect the personal and property safety of our affiliates or other users or the public, you acknowledge and agree that we may share personal data of you and your customers with our affiliates. We will only share personal data within the necessary scope and subject to the purposes specified in this privacy policy. If we share sensitive personal data or if our affiliated companies use and process personal data for different purposes, we will seek your authorization and consent again.

Sharing with our third-party partners: We only share personal data for legitimate, fair, necessary, specific, and explicit purposes, and we only share personal data that is necessary for providing related services to you or your customers. We will not share personal data that can identify your identity unless otherwise required by law or regulations. Usually, these third-party partners are also data controllers, and they will process personal data in their own accounts after obtaining your consent. Such partners may have their own separate privacy policies and user agreements.

In addition, when we use the store, we may utilize third-party functionalities or services (including Apps Store, payment gateways, or logistics service provider applications). Please note that such functionalities or services are provided by third parties. The rules and procedures described in this privacy policy do not apply to these third-party functionalities and services. Any information you provide to third-party stores or service providers will be directly provided to the network operators of these services. Even if you access them through the store, you must comply with the applicable privacy policies and user agreements of these third parties (if any). We are not responsible for the content of any third-party stores, as well as the third-party policies regarding personal data and security measures. Before providing any personal data to a third party, you should read and understand the third party's privacy policy and user agreements.

(3) Transfer

In principle, we will not transfer the control of personal data to any third party, except in the following circumstances:

Upon the request of the data subject, or with your prior explicit authorization or consent;

Related to the fulfillment of our obligations under laws and regulations;

Directly related to national security and defense security;

Directly related to public safety, public health, and significant public interests;

Directly related to criminal investigations, prosecutions, trials, and enforcement;

To protect the vital legitimate interests of yourself or any other person when it is difficult to obtain the person's authorization or consent;

The personal data involved has been publicly disclosed by you;

The personal data involved is collected from legally and publicly disclosed information;

In the event of a transfer during acquisitions, mergers, reorganizations, or bankruptcy of the operating entity.

Note: If transfer is necessary due to the aforementioned reasons, we will inform you of the purpose and type of information, as well as the transferee (if it involves sensitive information, we will also notify you) before the transfer and obtain your consent, unless otherwise stipulated by laws or regulations. The transferee will continue to fulfill the relevant obligations regarding personal data under this agreement. If we go bankrupt or cease operations without a transferee, we will delete or anonymize your personal data.

(4) Public Disclosure

In principle, we will not disclose your personal data to the public or undefined groups, but we may disclose your personal data based on our agreement with you or applicable laws and regulations.


This store is not intended for individuals under the age of 18. We do not intentionally collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address above to request deletion.

Your Rights and Choices

For the personal data we collect from you, we provide you with certain choices, such as how we use this information and how we communicate with you. To update your preferences, request removal of your information from our mailing list, or submit a request, please follow the instructions below to contact us.

Email Opt-Out:

You can inform us at any time not to send marketing communications to you via email by clicking on the unsubscribe link provided in the marketing emails you receive from us or by contacting us as described in the "How to Contact Us" section below. You can also choose not to receive our marketing emails by sending an opt-out request to service@onechilla.com.

SMS Opt-Out:

You can contact us using the methods below to request that we do not send SMS messages to you.

Social Media App Opt-Out:

To remove or delete our social media applications from your social media account, please follow the instructions provided within the social network. For Facebook: refer to the instructions provided in the Facebook Help Center.

Geolocation Information:

When using our mobile application, you may be asked to provide your geolocation through the application. You can choose not to share your precise geolocation details by adjusting the location service settings on your mobile device. To refuse sharing your precise geolocation information, please follow the instructions on your mobile device to change the relevant settings; otherwise, contact your service provider or device manufacturer.

Withdrawal of Consent:

You can withdraw any consent previously provided to us or object to the processing of your personal data at any time for legitimate reasons. We will apply your preferences in the future. In some cases, withdrawing your consent to our use or disclosure of your personal data may mean that you cannot take advantage of certain products or services we offer.

Access, Update, and Modify Personal Data:

We may retain and use your information as necessary to fulfill the purposes stated above. You have the right to request access to and receive detailed information about the personal data we maintain about you, update and correct inaccuracies in your personal data, and, where appropriate, block or delete such information. In certain cases, the right to access personal data may be subject to local legal requirements. Before granting access or making corrections, we may take reasonable steps to verify your identity. You can request to view, change, or delete your personal data by sending an email to service@onechilla.com [Attention: Data Protection Officer].

How We Protect Personal Data

We maintain appropriate administrative, technical, and physical safeguards designed to protect the personal data you provide from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no system is perfectly secure or free from vulnerabilities, and we cannot guarantee the security of information about you in all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.

For information on how ChuxinAn CO., LTD. retains and protects personal data, please refer to the privacy policy.

How We Update This Privacy Policy

This privacy policy may be periodically updated without prior notice to reflect changes in our personal data practices. We will post prominent notices on our store to inform you of any material changes to our privacy policy and indicate the most recent update at the top of the policy.

How to Contact Us

If you have any questions or comments about this privacy policy, or if you wish to update information about you or your preferences, please contact us at service@onechilla.com.

Terms of Update and Effective Date: 2023/05/31