Return and exchange policy:
Fresh crop products are perishable, with shorter shelf life, and are not eligible for a 7-day inspection period under the "Reasonable Exceptions to Communication Transaction Rescission Rights" policy.
This product is made from fresh crop products. Variations in color and flavor due to different harvesting seasons are considered normal, and returns or exchanges will not be accepted based on such variations.
If the product arrives with severe defects, damaged packaging, or items missing due to transportation issues, please take photos as evidence on the spot, keep the product and the delivery receipt, and notify our customer service immediately. We will promptly handle the return or exchange process for you. For return requests, please contact our customer service within 7 days of receiving the product and provide information such as your "name," "order number," "contact phone number," "name of the product for return," "reason for return with accompanying photos," and other relevant details. Our customer service team will assist you with the return or exchange process upon receiving this information.
Customer Service Email: service@onechilla.com / Official LINE Account: @270duqto
Customer Service Hotline: +886 0800-276-176