{{ 'fb_in_app_browser_popup.desc' | translate }} {{ 'fb_in_app_browser_popup.copy_link' | translate }}

{{ 'in_app_browser_popup.desc' | translate }}

【4/20-5/10 母親節限定】 🎁全館消費滿$888 贈88元購物金

Return Policy

Return & Refund Policy (Official Website Version)

1. Legal Basis

This Return & Refund Policy is established in accordance with the Consumer Protection Act of Taiwan and the Regulations Governing Reasonable Exceptions to the Right of Withdrawal for Distance Sales.

2. Cooling-Off Period (Right of Withdrawal)

(1) Shelf-Stable Products (Glass Jar Items)

For shelf-stable products sold by the Company (including chili sauces, pickled vegetables, and other glass-jarred food items), which are not perishable and have a relatively long shelf life, consumers are entitled to a 7-day cooling-off period starting from the date of receipt.

Please note:

  • The cooling-off period is provided for evaluation purposes only and is not a trial period
  • Returned products must meet all return conditions stated in this policy

(2) Frozen Products

Frozen products sold by the Company are subject to strict storage requirements and are susceptible to quality changes due to temperature variations during transportation and storage.

Accordingly, such products fall under the category of reasonable exceptions and are not eligible for the 7-day cooling-off period.

3. Return Conditions During Cooling-Off Period (Applicable to Shelf-Stable Products Only)

To exercise the right of withdrawal within the cooling-off period, the following conditions must be met:

  1. The product must be brand new and unopened
  2. All packaging, including outer box and promotional items, must be complete and intact
  3. The product must not have been used, opened, consumed, or altered in any way that affects its resale value

📌 Due to food safety and hygiene considerations:
Opened food products are not eligible for return unless they are defective.

4. Defective Products and Exception Handling (Not Limited to Cooling-Off Period)

The following situations are not subject to the 7-day limitation. Customers should contact us promptly upon receipt:

  1. Incorrect item received
  2. Missing items or promotional gifts
  3. Product damaged during transit (e.g., broken glass, leakage)
  4. Product quality issues (e.g., spoilage, abnormal odor)
  5. Frozen products showing clear signs of temperature abuse

If confirmed to be attributable to the Company, a replacement or refund will be arranged, and all related costs will be borne by the Company.

5. Return Request and Proof Requirements

To clarify responsibility and protect both parties, customers are required to:

  1. Inspect the product within 2 days of receipt
  2. Record a full unboxing video and take photos as evidence
  3. Provide order details (name, phone number, order number)
  4. Provide a description of the issue along with supporting images/videos

📌 The Company reserves the right to decline requests if sufficient supporting evidence is not provided.

6. Non-Returnable Situations

Returns or exchanges will not be accepted under the following circumstances:

  1. The product has been opened (unless defective)
  2. Personal preferences (e.g., taste, smell, subjective perception)
  3. Damage caused by improper storage by the customer
  4. Minor packaging damage that does not affect product quality
  5. Reasonable differences between product images and actual items (e.g., color variation due to display settings)
  6. Requests made after the cooling-off period (for shelf-stable products) or beyond a reasonable notification period
  7. Failure to provide unboxing video or supporting documentation

7. Return Method and Cost Allocation

  • If the issue is attributable to the Company (e.g., defective product, incorrect shipment), return shipping costs will be borne by the Company
  • If the return is due to the customer exercising the cooling-off right (for eligible shelf-stable products), return shipping costs shall be borne by the customer unless otherwise required by law

8. Special Statements

  1. Food products are consumable goods; returned items must remain unopened and in resalable condition
  2. The Company reserves the final right to review and approve all return and refund requests
  3. The Company reserves the right to refuse transactions or services in cases of abnormal return behavior or abuse of consumer rights
  4. Any matters not covered herein shall be handled in accordance with applicable laws and regulations

9. Customer Service